This is our Privacy Statement, and it explains what we do with your personal information. By engaging in any of our events or activities, or by using our Website, you are agreeing to the practices described in this Privacy Statement. This Privacy Statement forms part of our Terms of Use which can be accessed on our website.


Who we are

We are The Royal Theatrical Support Trust.

If you have any questions, comments or complaints about this Privacy Statement, please contact


Information we collect from you and why

We will collect personal information from you either when you provide it to us directly, through your engagement in any of our events or activities, or through your use of (the “Website”). For example, we use cookies or other online tracking technologies to collect information automatically about your use of the Website, see the “Cookies” section below for more information. We have set out below the main types of personal information we collect and why.

We may collect and process personal information about you such as:

  • your name, address, email address and other contact details; and
  • records of your correspondence with us, if you have contacted us.

We may use personal information collected from you in the following ways:

  • to ensure the Website is presented to you in an effective manner;
  • to provide you with information that you have requested from us; and / or
  • where you have asked us, or consented for us to do so, to send you electronic and/or paper form marketing materials relating to our events and activities.

We will only process your personal information where we have a legal basis for doing so, and this will be determined by the purpose for which your personal information is processed. Typically, we process your personal information on one of the following legal bases:

  • because it is necessary to fulfil a request you have made;
  • because you have provided your consent (for example, where you sign up to receive our newsletters or information about the events we are running); or
  • because it is in our legitimate interests to do so (and these are not overridden by the impact on your privacy or other rights). Our legitimate interests include the promotion of knowledge, experience and appreciation of theatre and drama.


Internet Cookies

We may also obtain information about your general internet usage through the use of \’cookies\’ or other tracking technologies which enable us to make certain parts of the Website easier to use and to improve the functionality of the Website. When you enter the Website, we may also collect information, where available, about your computer such as your IP address, operating system and browser type for system administration purposes.

This information is statistical data about our users\’ browsing patterns and is used to understand how the Website is being used.


Sharing your information with others

So that we can run our charity effectively, we may need to share your personal information with third parties where they are helping us provide any of our events or activities to you.

We may need to disclose your personal information if we are required to do so for legal reasons. We may also exchange personal information with fraud prevention and detection companies and organisations for the purposes of preventing and detecting fraud.

If we engage a third party to process personal information on our behalf we contractually require them handle your personal information appropriately.



The Website may contain links to and from various other third party websites, including options to share content you have read on a third party website, for example, on LinkedIn, Facebook and Twitter. If you follow a link to any such websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for their handling of your personal information.


How long we store your personal information

We will keep your personal information for as long as we need it for the purposes set out above. This period will vary depending on the nature of your interactions with us.  Where we no longer have a need to keep your information, we will delete or anonymise it.  Please note that where you unsubscribe or opt out from a marketing communication, we need to keep a record of your email address to ensure we do not send you marketing emails in the future.


Security of your information

We will use strict procedures and security features to try to prevent unauthorised access to your information, and we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Statement.


Location of your information

In order to provide any of our events or activities, any personal information that we collect from you might be transferred to and stored by a third party at a destination inside or outside the European Economic Area (the “EEA”). This might include countries that have less stringent data protection laws and where, under local laws, you might have fewer legal rights. We will take legally required steps to ensure that appropriate safeguards are in place to protect your personal information. You may contact us for an explanation of the basis on which we have transferred your personal information and, where relevant, to request a copy of the legal safeguards which we have put in place.

By using our website, or engaging in any of our events or activities, you agree to your personal information being transferred to and/or accessed outside of the country you are in, including countries outside of the EEA as described above.


Your rights

You have certain rights in relation to your personal information, including the right to object to, restrict and/or withdraw your consent to the processing of your personal information, the right to access or erase your personal information, and the ability to receive a machine readable copy of your personal information.

You also have the right to ensure that we correct or delete any inaccurate or out of date personal information which we have about you. If you believe that any personal information which we have about you is inaccurate or out of date and you would like us to correct or delete it, or you wish to exercise any other of your rights, please contact us at

Any request to exercise one of these rights will be assessed by us on a case-by-case basis. There may be circumstances in which we are not legally required to comply with your request because of relevant legal exemptions provided for in applicable data protection legislation.

You may also have the right to contact the relevant data protection authority (the Information Commission’s Office) if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us at the email address above so that we can investigate, and hopefully resolve, your concerns.


Changes to this Privacy Statement

Any changes we make to this Privacy Statement will be posted on this page. Your continued use of our website or engagement in any of our events or activities after any such changes have been made will amount to your acceptance of the new Privacy Statement, so please ensure you regularly check this page.

This version of our Privacy Statement was updated on 6 March 2019. 


How to contact us

If you have any questions, need further information about our privacy practices, or would like to let us know that your details require updating, please contact us at or write to us at Royal Theatrical Support Trust, First Floor, 100 Victoria Embankment, London EC4Y 0DH.